The Curated Line
Design-minded and artfully curated collection of luxury linen rentals.

Company Info

Company Information

 
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Mission Statement

To offer a design-minded collection of linens that beautifully dress the tables of the world.

The Curated Line is a design-minded and artfully curated collection of luxury linens for rent. We serve the wedding and event industry with a curated selection of linens known for their artistry and quality. Obsessed with pattern and the details of design, we exist to bring imagination and luxury to every event.

If you invest in beauty it will remain with you all the days of your life.

frank lloyd wright

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The Curated Line | Frequently Asked Questions

Below you will find some commonly asked questions from our clients!  Feel free to contact us should you have any further questions or don’t find the answer here.

General Inquiries | hello@curatedline.com

Orders Department : orders@curatedline.com

Swatch Desk | swatches@curatedline.com

Accounting Department | accounting@curatedline.com

Shipping Department | shipping@curatedline.com

Employment | careers@curatedline.com

Hours: Monday - Friday, 9:00 AM - 5:00 PM Central Standard Time

Understanding the website

All of our linens are on on our website under various different categories.  Click on a linen image so you can view the linen in closer detail and coloring.  To view the Name, Color, Sizing and Pricing available, move your cursor over the bottom of the linen image and all the pertinent information pops up!  Please remember the actual linen color may vary from the picture, we recommend ordering a swatch.

We have added multiple “tags” on all linen images.  With over 500 tags from Lime to Forest Green, Mustard to Burnt Yellow, Floral to Palm Leaf ect..  We have made it as easy as possible to search all of our linens via color, design style etc. to help you with your planning and design process.  On the Home Page and within the categories folders, you will see the search bar.

When placing new Swatch and Order Requests, paying deposits etc. all necessary forms are online under our Company Forms tab.

Ordering:

What is the rental process?  How do I place a new linen order?

Once we determine your rental needs we will work to provide you with an invoice and send it to you via email. This email will contain a detailed quote including all of the items you have requested that are available along with any additional fees (taxes, shipping, damage waiver, etc.). We require a 50% deposit to place your reservation and your final balance (pending any changes - per the rental agreement) is due two weeks prior to your event date. Please read and review the order confirmation carefully, and let us know if you need any changes to the order, or if anything is in error. You have until 3 PM CST 5 business days before your order leaves our warehouse to reduce your counts and until 3 PM CST 3 business days before your order leaves our warehouse to make additions.

Please allow a minimum of one business day for your order to be processed, and understand that there may be a delay if we need to confirm inventory availability. To avoid expedited shipping charges, we recommend you place your order at least two weeks in advance of the date you’d like to receive delivery.

What is the difference between a Quote and an Order?

When a client requests a quote we are not holding linens out of our inventory.  When a client requests an Order we do hold the linens requested out of our inventory for their event for 5 Business days.  To confirm your order we do require 50% Deposit.

Is There A Minimum Order Size?

No order is too small or too big for The Curated Line!

Can I make changes to an order?

Yes, you have until 3 PM CST 5 business days before your order leaves our warehouse to reduce your counts and until 3 PM CST 3 business days before your order leaves our warehouse to make additions. After this time you may not make changes to an order.

Do you sell or make custom linens?

Yes!  Custom Orders are created for each client and require final counts at the time the order is placed. While we do check on fabric availability when we work up custom orders, The Curated Line can NOT hold fabric from suppliers nor guarantee availability beyond the date we create your order for these items. Therefore, to assure your product can be made for your event, we require signature and payment in full on these items when placing the order, even if the event date is weeks or months away. At that time the fabric will be purchased and held for you. No refunds or changes can be made to custom orders once confirmed by signature and payment. We encourage 6-8 weeks notice.

Do you have a location where we can select our rentals in person?

Yes! We have a warehouse location with a studio inside as well as fabulous showrooms throughout the US  where we house all of our samples and rental inventory. We welcome our clients to come into our showrooms.  They are by appointment only so our sales associates can give them our undivided attention and help select their desired rentals if needed.

How do I get a hold of someone if I have an after-hours emergency?

Call 919.645.7800! This line will connect you to our emergency voicemail box that will be responded to within 30 minutes by one of our sales or production team members on Friday evening, and Saturday and Sunday’s until 3:00 PM.  For new orders, questions regarding payment or future events, please call during business hours to connect with customer service.

Shipping | Delivery Process and Return Process:

How will my order be delivered to me?

Most orders will arrive via FedEx ground service and/or by The Curated Line owned truck. Other delivery options are available. Please make sure your Ship To location can accept deliveries and you have confirmed correctness of the address and contact name.

What are your shipping costs?

Shipping charges vary by location, weight and type of service. We normally ship via ground service with FedEx, but can use expedited service or alternative carriers if necessary to meet your needs.

When can I expect to receive my order?

Your order will arrive on or before the receipt date listed on your contract.

What if there is a delay in receiving my order?

You will receive a tracking number for your order. To obtain delivery status or any other additional information regarding the delivery of your order, you must contact FedEx at 1-800-GO-FEDEX (1-800-463-3339). Please note that The Curated Line is not responsible for any delays or mishandling caused by UPS or FedEx that might prevent the timely arrival of orders.

How do I go about returning my order?

Linens must be returned to The Curated Line Warehouse on the first business day after the event; failure to comply with this procedure will result in additional charges to your account.

Place all the linens in TCL Return Bags and use the pre-paid labels. Inside you will find zip ties so that you may secure the duffle bag prior to shipping back to us. If you need additional labels, please contact us at 918.707.3087.  Please note that The Curated Line will schedule a FedEx Pickup for you, but it is your responsibility to make sure FedEx has access to pick up your order on the “FedEx Pick-up Date” stipulated on your contract.

Please make sure all linens are shaken to remove any food, floral debris, wax, etc. Please allow all linens and napkins to air-dry thoroughly, do not send back wet/soiled linens as it may produce mildew and cause damage charges. If extra time is needed to dry out damp linens, please contact us immediately.

Payment and Cancellation Terms:

What are your payment terms?

A 50% deposit is required at the time of reservation and all balances must be paid in full five (5) business days prior to your order leaving our warehouse. All orders require a valid credit card authorization on file.

What is your cancellation policy?

Cancellations of custom items are non-refundable.

Forms of Payment

We do accept payment via Check and Credit Cards.  We do charge a Credit Card Processing Fee of 3 -6% of the amount being charged.

Do I have to pay for linens that I don’t use?

Yes. We charge for all linens picked-up, delivered or shipped to you.

Can I cancel my order?

Due to the nature of our business, cancellations affect us significantly; therefore, we adhere to a strict cancellation policy. Cancellations after the Final Confirmation (3pm CST, 5 business days before your order leaves the warehouse), will result in the forfeit of your deposit and may be charged a restocking fee of 35%. Cancellations within two business days of your order leaving the warehouse will be charged in full. See Terms & Conditions.

Damage and Missing Items:

Should I launder the linens myself?

We ask that you not launder your linens under any circumstances. We have a special laundering process for each type of fabric we carry, and many of them are too delicate for standard washing. Cleaning is included in the rental fee, so please leave that to us.

What constitutes a damaged item?

An item is considered damaged if it is beyond the point of repair or laundering. It is rare, but we do have to charge a replacement fee if a linen is returned in an unrepairable condition. The most common damages are wax stains, tears or cuts, burns, permanent marker, excessive soil and mildew. Normal food and wine stains are not considered damages.

Please make sure all linens are shaken to remove any food, floral debris, wax, etc. Please allow all linens and napkins to air-dry thoroughly, do not send back wet/soiled linens as it may produce mildew and cause damage charges. If extra time is needed to dry out damp linens, please contact us immediately.

What if I received damaged/stained linens?

In the event that you receive any damaged and/or stained linen, please contact us at 918.707.3087 prior to the event. Once the event takes place, reimbursements will not be approved.

Will I be charged for damaged or missing items?

Yes, all of our linens contain RFID tags that allow us to accurately track everything that comes and goes from our warehouse. If an item is not returned, or returned in such a condition that it cannot be rented again, we do have to charge a replacement fee.

How do you calculate replacement fees?

Replacement fees vary by fabric, and are dependent on the value of the fabric itself, how difficult or easy it is to source, the labor involved to sew the piece, etc. Please contact us if you need to know the replacement cost of a given item.

Does The Curated Line offer a Damage Protection Plan?

TCL assesses a 10% Damage Protection fee to all rental orders for the coverage of irreparably damaged products. The charge is calculated as a percentage of the rental subtotal (pre-tax and delivery fees) and is added to the overall invoice. Missing items are not covered by the Damage Protection fee and will be charged at four times (4x) the rental price for linen. Should a client wish to decline coverage on their orders, please request a Damage Coverage Release Waiver from your sales rep.

Miscellaneous Information:

Can I get fabric swatches?

We are happy to offer up to six fabric swatches at no cost, with each additional style at $.75 per swatch. These are shipped via FedEx ground at a flat rate of $15 per envelope.

Can I Get a full length linen sample?

You may request linen samples by phone or email. (5) Full length sample linens may be ordered complimentary for your prototype meetings (China and Floral Tablescape Designs only); shipping and tax will be added to your order at the appropriate rate.  Any linens after (5) will be available at 50% of published rental price. Linens for food and wine tastings will be charged at 50% published rental price.





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Pawhuska Warehouse | Careers

Administrative Assistant

Projects and Events Sales Manager

Sales Coordinator

Seamstress and Laundry Associate 

Pawhuska Warehouse | Internships

Marketing & Social Media

Production & Design